Ask the Expert

When Time is Not Money

Q: I have been doing a lot of business deals in the Middle East and elsewhere in Asia. With all due respect, negotiations seem to drag on and on in that part of the world. How can I negotiate effectively in this situation?
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Negotiating Upgrades

Q: My company, a large multinational, contracts with an outside vendor for some of our software infrastructure. Due to new regulatory requirements, we have asked the vendor’s team to upgrade certain features of the software. We think that we should get these upgrades for free because these enhanced features may be needed by their other clients soon. They are asking us to pay $5 million for the upgrades because they claim they don’t foresee being able to sell the upgrades to other clients…
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Perfect Pitch: Make Your Ideas Resonate in Negotiation

Q: I’ve pitched many great ideas for change to my organization, but management never takes action on any of them. Even when my organization specifically requests ideas for new products or processes, it’s always a colleague’s idea that gets chosen over mine. Negotiators are good at persuasion. Do you have any tips to increase my odds of success?
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Before Saying Thank You, Think of the Context

Q: This may sound like a trivial question, but it’s been bothering me. When my negotiation counterparts make a favorable concession or give me something I want, I find myself holding back from thanking them. I worry that saying thank you may put me in a position of weakness. On the other hand, I don’t
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Improving Hiring Decisions

Q: I run a large sales organization and am hoping to improve our hiring process because we are currently struggling to reduce employee turnover. Is there a good strategy for us to get a better sense of which candidates we should be pursuing? A: When you are deciding whom to hire, keep in mind that
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Dealing with Early-Bird Bidders

Q: I’m selling my house in a seller’s market. As is the convention in this market, I listed the house at the higher end of its value and specified a deadline for prospective buyers to submit their offers. I was attempting to induce a bidding war. Typically, in this situation, offers come in very close
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Mixing Business and Friends

Q: My wife and I are friends with another couple who live in our neighborhood. For many years they have told us that they love our home and street and that if we ever wanted to move, they would like to buy our house. From the number of times they have said it, we know
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